Welcome to the Frequently Asked Questions page!

Take some time to browse through the questions here. You will find a comprehensive list of commonly asked questions and their answers. We also throw questions in here that do not belong in the guides. If you can't find a satisfactory answer, just drop us your question and we will get back to you at lightspeed.

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A: GMaps returns results from registered businesses and organizations. These results tend to be less, but are more accurate if you are looking for contacts such as websites, emails, and phone numbers.

A: SERP stands for Search Engine Result Page, which is a method for scraping directly from the search engine. This method returns 3-5 times as many results, but is generally less accurate.

A: There could be a few reasons. Sometimes the email or phone numbers cannot be found, because the business or organization did not reveal them. Also, incomplete results from stopping the scrape prematurely will cause GMaps scrapes to have missing websites, emails, and phone numbers, due to the nature of the scraping algorithm.

A: There are two reasons for this issue. First, what you are scraping for could be too esoteric, and there are simply no results to give. For example, scraping for "Tiramisu" in "Antarctica". Second, sometimes the scrape algorithm fails for reasons unknown to men. Simply go to the Scrape page and try again. That should solve the problem.

A: Generally, web scraping is not illegal. There is no specific law that directly addresses whether web crawling or scraping is legal. In fact, Google is the largest web scraper in the world. As the information we scrape is publicly made available on the internet by the owners, it is not illegal to have them. However, if you use the information for illegal purposes, then the act of using that data will not be legal.

A: The rescrape button scrapes for the same parameters again, while retaining previously scraped results. Any new results that are the same as the old results will not be added into the csv list. This prevents duplicate results. Also, the results count will not start from 0 but from the previous number of results scraped.

A: Scrapes with the expired status means that the scrape has been running for more than 5 days. We automatically stop these scrapes because they are likely to continue running forever with no real end in sight.

A: The Integration page allows you to connect to other web apps via a webhook so that you may share the scraped results in csv format.

A: If you get fewer results than you asked for, we probably returned the maximum number of results available on the internet. It is also possible that we removed duplicate results to avoid double charging you. On the other hand, if you get more results than you asked for, it is because Google Maps returns results in batches of 20. We wouldn’t want to hide those extra results from you!

A: Overages are fees applied when you exceed your plan limits. The overage fees are charged at $0.025 per result.

A: Yes. You will not be able to start a scrape exceeding 3 times the scrape limit of your plan. This ensures that you always have the correct plan for your requirements.

A: When upgrading a plan, you will be immediately upgraded to your new plan with the billing cycle reset to the time of upgrade, whereby your new initial subscription fee will deduct the unused time from your previous subscription plan. For example, if you are currently on Day 15 of your Standard 5k Plan ($60/mo), and upgrade to Pro 50k Plan ($670/mo), you will be billed a prorated fee of $640($670 - (30-15)/30 * $60).

A: When downgrading a plan, you will retain your current plan until the end of your billing cycle, whereby your new subscription fee will be the price of the chosen subscription plan. For example, if you are currently subscribed to Pro 50k Plan ($670/mo) which expires on Day 30, and downgrade to Standard 5k Plan ($60/mo) before Day 30, you will retain your Pro 50k Plan until Day 30, whereby you be billed $60 on Day 30.

A: The + methods generally return more results. The results, however, may not be as diversified if the requested quantity is less than 1,000. That means, the results are likely to be from the same few cities if the quantity requested is low.

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If you have a question that is not covered here, we would like you to contact us directly! Rest assured we will find someone knowledgeable enough to answer your query as soon as we can.

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